Deadline to send CV: Friday, July 14, 2023
At the end you can see the step by step
You will be the intermediary agent between the student and the department
admission requirements of the schools in destination (Malta, Canada, Ireland and Dubai).
In addition, you will be like a angel guide for students You will be their unconditional support during the payment process, which is usually the most confusing for them.
You will give them clear, orderly and timely directions, with patience and kindness.
Therefore, for this role, it is super necessary that you have two skills already earned:Advanced English, oral and written, and experience in admission processes in the education sector.
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Here you can read the job profile in detail:
- Excellent oral and written communication skills in English and Spanish (English level C1 is a must).
- Have a positive, patient and proactive attitude with customers.
- To be organized, methodical, orderly.
- Be decisive and have good conflict management skills.
- Previous experience of at least 1 year in the education sector, with similar tasks and in process management.
And this is the list of your main responsibilities:
- Provide advice and guidance to prospective students on admission processes and requirements. Canada Applications - HE in Malta - Entry Permits in Dubai (Assess suitability and eligibility of applications and provide feedback to applicants. Assist in completing applications and personal statements and assembling dossiers. Maintain/manage records, files and reports of admissions and other related data).
- Develop and implement admission policies and processes, as well as instruments and tools required for better performance.
- Create and maintain relationships with schools and other institutions for the management of applications. (Sending reservations and applications. Support in the management of student documents (letters, etc.). Handling with institutions student requirements regarding their study programs: changes of start dates, change of program type, extensions, change of level, schedules, among others).
- Provide assistance support through the attention, monitoring, registration and control of administrative processes of the Customer Experience area, ensuring direct assistance to customers and contributing to the internal management of the area (Administration and management of platforms and payment methods (generation of links, payment tracking, etc.). Determination of effective payment routes according to currencies and particularities of the countries for the generation of more effective payment processes.
- Provide direct assistance to students in the payment process (resolution of doubts, specificities, etc.).
- Update and follow up on payment and sales reports.
- Manage institutional payments.
- Manage cancellations and refunds.
- Provide administrative support to the lodging area and other auxiliary services.
- Track/report revenues from ancillary services).
- Provide general support to the Customer Experience area in actions required by the team, such as the execution of specific projects.
- Work collaboratively with the company's finance area.
The hiring conditions for this role are:
- Contract through a Peruvian company, for a period of 1 year, with 6 months of probationary period, full time, with the possibility of extension.
- Schedule agreed with area manager.
- I work in remote mode.
If you want to apply, follow these 3 simple steps:
- Send your CV to the e-mail address below: [email protected]
- Place in the subject line: Vacancy AAA
- In the body of the email, include your salary expectations.
