Deadline for sending CVs: Friday, 14 July 2023
At the end you can see the step by step
You will be the intermediary agent between the student and the department
admission procedures of the schools in destination (Malta, Canada, Ireland and Dubai).
In addition, you will be like a students' guiding angel You will be their unconditional support during the payment process, which is often the most confusing for them.
You will give them clear, orderly and timely directions, with patience and kindness.
Therefore, for this role, it is super necessary that you have two skills already gained:advanced English, oral and written and experience in admissions processes in the education sector.
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Here you can read the job profile in detail:
- Excellent oral and written communication skills in English and Spanish (English level C1 is a must).
- Have a positive, patient and proactive attitude towards customers.
- Be organised, methodical, orderly.
- Be decisive and have good conflict management skills.
- Previous experience of at least 1 year in the education sector, with similar tasks and in process management.
And this is the list of your main responsibilities:
- Provide advice and guidance to prospective students on admission processes and requirements. Canada Applications - HE in Malta - Entry Permits in Dubai (Assess suitability and eligibility of applications and provide feedback to applicants. Assisting in the completion of applications and personal statements and building up of files. Maintain/manage records, files and reports of admissions and other related data).
- Develop and implement admission policies and processes, as well as instruments and tools required for better performance.
- Create and maintain relationships with schools and other institutions for the management of applications. (Sending reservations and applications. Support in the management of student documents (letters, etc.). Handling with the institutions students' requirements regarding their study programmes: changes of start dates, change of programme type, extensions, change of level, timetables, among others).
- Provide assistance support through the attention, monitoring, registration and control of administrative processes of the Customer Experience area, ensuring direct assistance to customers and contributing to the internal management of the area (Administration and management of platforms and payment methods (generation of links, payment tracking, etc.). Determination of effective payment routes according to currencies and particularities of the countries for the generation of more effective payment processes.
- Provide direct assistance to students in the payment process (resolution of doubts, specificities, etc.).
- Update and follow up on payment and sales reports.
- Manage institutional payments.
- Manage cancellations and refunds.
- Provide administrative support to the accommodation area and other ancillary services.
- Follow-up/report revenues from ancillary services).
- Provide general support to the Customer Experience area in actions required by the team, such as the execution of specific projects.
- Work collaboratively with the company's finance area.
The conditions of employment for this role are:
- Contract through a Peruvian company, for a period of 1 year, with 6 months probationary period, full time, with the possibility of extension.
- Timetable agreed with Area Manager.
- I work remotely.
If you want to apply, follow these 3 simple steps:
- Send your CV to the e-mail address below: [email protected]
- Place in the subject line: Vacancy AAA
- In the body of the mail, include your salary expectations.
